Jackrabbit Class Status

All Systems Operational

Application Operational

Parent Portal Operational

Staff Portal Operational

Jackrabbit Pay Operational

Email Services Operational

Email Server Operational

SparkPost SMTP API - USA Operational

SparkPost SMTP Delivery - USA Operational

SparkPost SMTP API - EUROPE Operational

SparkPost SMTP Delivery - EUROPE Operational

SparkPost Mailbox Provider Service Interruption Operational

SparkPost Transmissions API - USA Operational

Twilio Operational

Twilio REST API Operational

Twilio SMS Long Code, North America Operational

Jackrabbit Marketing Web Sites Operational

Jackrabbit Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

Jackrabbit Care

Completed - Our scheduled maintenance is complete. To our Jackrabbit Care clients, if you experience any issues, please submit a ticket to support. Thank you for your patience during this effort!
Jun 6, 10:39 EDT

Update - Testing is going as planned. We will provide further updates as we get closer to ending the effort.
Jun 6, 09:43 EDT

Update - Testing has begun on the new environment
Jun 6, 08:12 EDT

Update - We are on schedule and things are going according to plan. We will provide updates as we continue the effort.
Jun 6, 07:42 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 EDT

Scheduled - We are moving the Jackrabbit Care system to its own environment. This is a 24-hour maintenance window scheduled for 6/6/2026 12:00 AM EDT to 6/7/2026 12:00 AM EDT. However, we do not anticipate it to take that long. Jackrabbit Class/Dance/Swim/Music clients will not be affected.
Jun 5, 15:23 EDT

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

Jackrabbit Operational Status

Postmortem - Read details
Jun 4, 12:18 EDT

Resolved - This incident has been resolved.
Jun 1, 15:14 EDT

Update - Jackrabbit is back online, and we are continuing to monitor for any further issues.
Jun 1, 13:01 EDT

Update - We are continuing to monitor for any further issues.
Jun 1, 12:54 EDT

Monitoring - System is back up but we are monitoring things
Jun 1, 12:53 EDT

Investigating - We are currently investigating this issue.
Jun 1, 12:11 EDT

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.